Client Service
While there is no requirement for any client to continue beyond the initial one year contract period, over 95 percent of our clients do renew with HCS. Aware that there are many choices available for our services, HCS strives to add value whether by timely advice, help when a client is short on staff, or with a special report - extra touches that pay big dividends. Our clients include "returnees" who have tried other solutions before returning to HCS. Consistently meeting our clients expectations, alerting our doctors when an industry change may temporarily impact collections, and never making excuses are factors our clients consistently name as factors that make HCS a better billing service.
Results
HCS' goal is to collect every dollar owed to our clients by third party payers. We appeal all denials not supported by a carrier's written medical policy. In addition, HCS tracks appeal payments. For some clients, the payments received from appeals far exceed the total fee paid to HCS. For all providers, the dollars are significant.
"They (HCS) have been our billing company for more than eight years. It has been under their direction that we have made significant improvement. HCS has been willing to adapt to the needs of our physicians while guiding us to further progress. On a monthly basis we work together to develop a new strategy as necessary. I highly recommend HCS and their team of experts. we look forward to many more years of a successful working relationship." - Cheryl Gossett, Manager, Oak Cliff Family Healthcare.
"I have been using HCS for three years now and have been extremely pleased with the work they have done for my practice. Having experienced many in-house and external billing agencies over the years, I found my practice buried deeper and deeper in poor accounting and management. After matching up the best account representative with our practice, our AR (accounts received) dropped 30 percent in the first 3 to 6 months. We now have our AR within industry standards. HCS has reorganized our internal billing operations allowing us to properly collect our co payments and file claims in a clean and efficient manner. We have a great relationship between our staff. Routine call conferences at month-end and as-needed is commonplace. Our working relationship with HCS is unique as we are out-of-state. The wonders of electronic filing and internet linking has allowed the process to be seamless from day one. This year has been my most profitable, after eight years in solo-practice." - Robert Wolf, MD, Internist, Chicago, Illinois.
“As a busy physician, I was very thankful to find Health Care Strategies for my billing. My account manager, Janet, is great with answering questions whenever I need help and keeping my practice compliant with the OIG (Office of Inspector General). I would recommend HCS to every physician to ensure they are getting the most out of their billing” – Rob Dickerman, DO, Neurological and Spine Surgery.
